Food, groceries and other consumer delivery services have met the challenge with how to communicate the actual, real ETA to consumers. We have solved the problem by giving the consumers real-time visibility to the progress of the transports.
When the transport plan has been made, LogiApps automatically sends an SMS to individual customers stating the planned time of a delivery. While the transport task progresses, LogiApps takes into account the possible difference between the planned time and the actual situation and calculates the actual delivery time.
Full transparency and real-time information on delivery transports
A unique link is also included in the SMS allowing the consumer to track the progress of the delivery on a map.
This all results in better customer service and less customer inquiries.
Interested? Contact us for more information – we are more than happy to help.